Student Services Team Contacts

Urbana University Contacts

Student Services Team

9:00AM - 7:30PM CST Monday - Friday

Toll Free Number: 888-818-9125

  • Do you have questions about books? Computer? Software?
  • Are you having technical issues?
  • Do you have an address/phone/email change to make?
  • Experiencing academic obstacles or in need of general support?

Student Support Specialist

Mirasol Ramirez, ext 792

mramirez@onlinestudentsupport.com

Sr. Student Support Specialist

Patricia Hall, ext 848

phall@onlinestudentsupport.com

Technical Support

Escalated Tech Support available from 9:00AM - 7:30PM ET Monday - Friday

24 Hour Tech Support also available.

Toll Free Number: 877-509-2509

urbanatech@onlinestudentsupport.com

Technical Support Analyst

Sam Tanner

Technical Support Analyst

Michael Stephens

Technical Support Analyst

Martin Preto

Student Services Team Leaders

Toll Free Number: 888-818-9125

Assistant Director of Student Support

Brian Kelley, ext 726

bkelley@onlinestudentsupport.com

Director of Academic Support

Dr. David Waller, ext 846

dwaller@onlinestudentsupport.com

Director of Program Support

Leah Kahn, ext 623

lkahn@onlinestudentsupport.com
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Urbana University

www.urbana.edu


Project Manager for Online Services

  • For Self Service/Knightnet login resets, or for Hybrid students contact:

Monica Kramer

mkramer@urbana.edu

937-484-1247

Financial Aid Services

  • Questions about loans? Payments?
  • Have you been blocked from classes because of financial issues?

877-729-4231

Student Financial Services Representatives

Vicki Jones

vjones@onlinecollegeservices.com

866-515-9328

Amanda Faucher

afaucher@onlinecollegeservices.com

855-624-0850

Caitlyn Casavant

ccasavant@onlinecollegeservices.com

866-515-9326

Financial Services Manager

Anthony Puccio

apuccio@onlinecollegeservices.com

Director of Admissions

  • Does someone you know want to start school at Urbana?
  • Do you need help with the enrollment process/paperwork?

Justin McCulla

jmcculla@urbana.edu

937-484-1258

Office of the Registrar

  • Do you have transfer credits or need official grades and transcripts?
  • Do you have questions about your class schedule or graduation date?

Registrar

Hedy Frick

registrar@urbana.edu

937-484-1373

Library

  • Need to contact a librarian for help accessing the online library?

library@urbana.edu

937-484-1335

Coordinator of Public Services

  • Need help with your library card?

Jennifer Midgley

jmidgley@urbana.edu

937-484-1435

Business Office and Billing

April Reisinger

areisinger@urbana.edu

937-484-1329

Academic Advisor

Cate Brinnon

cbrinnon@urbana.edu

937-484-1224

Director of Disability Services

Shawna Benson

sbenson@urbana.edu

937-484-1286
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